All products are made-to-order, and we do not accept cancellations on orders placed.

return policy

  • We do not accept returns on orders.

For orders placed directly with Esvee Atelier:

  • All items must be inspected on arrival. Any damage or defect considered to already have been present on the day of arrival must be notified via email to within 24 hours of receipt. We will not be responsible for any damage unless we are notified within this time period.
  • If you wish to return an item because it is damaged or faulty this claim must be made via Email to within 24 hours with images of the product.
  • The item must be returned safely to our atelier in Hyderabad, while retaining all packaging ensuring the item has no further damages and is in the received condition.
  • Buyer is responsible for the condition of the returned goods received at our atelier
  • Buyer is responsible for the return shipping charges and will not be reimbursed for the original shipping cost.
  • Any international customs, duties and taxes applicable for returns are the responsibility of the customer.
  • Once the product is received, the damage is inspected and assessed, and the customer shall be notified on a viable solution (Repair/Replacement) through email.