WARRANTY

At Esvee Atelier, we design and craft our pieces consciously to last for generations. We stand behind the integrity of our craftsmanship and offer a comprehensive support system for the life of your furniture.
1. The One-Year Limited Warranty

For a period of one year from the date of delivery, Esvee Atelier warrants that your piece will be free from manufacturing defects in material and workmanship.

  • Coverage: This includes structural failures, joinery defects, and hardware malfunctions.
  • Resolution: If a manufacturing defect is verified within this period, Esvee Atelier will, at its assessment, either repair the defective part or provide a suitable replacement at no cost to the customer.
2. Service on Demand (Post-Warranty)

Our commitment to your furniture does not end after one year. For pieces that have moved beyond the warranty period, or for issues caused by accidental damage/wear and tear, we offer Service on Demand:

  • Professional Restoration: You may request our atelier’s assistance for refreshing finishes, repairing accidental scratches, or upholstery updates.
  • Technical Support: Our team is available to provide guidance on maintenance or to facilitate repairs through our network of specialized craftsmen.
  • Terms: Post-warranty services are subject to a service fee, material costs, and logistics charges, which will be quoted transparently upon request.
3. Warranty Limitations & Exclusions

To maintain the validity of your one-year warranty, the piece must be used for its intended residential purpose. The warranty does not cover:

  • Natural Characteristics: Variations in grain, texture, and color in solid wood, marble, or brass are inherent traits of natural materials and are not considered defects.
  • Misuse & Accidents: Damage from "tipping," neglect, vandalism, or proximity to extreme heat/moisture.
  • Stone & Glass: Cracks or scratches on marble or glass occurring post-delivery.
  • Upholstery Wear: Pilling, fading due to direct sunlight, or shrinkage.
  • Unauthorized Alterations: Repairs or modifications carried out by third-party services not authorized by Esvee Atelier.
4. Bespoke (Custom) Items

All custom-built products are fully covered under this one-year warranty for structural manufacturing defects. While bespoke items are non-returnable, their quality and longevity are guaranteed.

5. How to Request Service

To initiate a warranty claim or a "Service on Demand" request:

  1. Email orders@esveeatelier.com with your original invoice and photos/videos of the issue.
  2. Our team will acknowledge your request within 48 hours and provide a diagnostic assessment.
  3. For warranty claims, we aim to resolve the issue within 30 days of the assessment.
6. Statutory Rights

This warranty is provided in addition to your statutory rights under the Consumer Protection Act, 2019. For any unresolved concerns, you may reach our Grievance Redressal Manager at info@esveeatelier.com.