Frequently Asked Questions

How does Esvee partner with architectural and design practices?

We act as a dedicated design and technical resource for your project scope. Working directly from your architectural layouts and material specifications, we assist with custom dimensional scaling of our collection as well as full-scale engineering of bespoke furniture systems.

What design consultation services does ESVEE offer

For clients and architectural partners within India, our atelier initiates design consultations through a structured discovery process. We offer specialized design consultations across three core areas:

Spatial Planning & Full-Home Furniture: Lifestyle mapping, spatial volume analysis, and complete furniture specification for residential projects.
Solid Wood Product Design & Prototyping: Material engineering, joinery detailing, and physical prototyping for custom wood forms.
Architectural Builds & Millwork: Technical consultation for large-scale timber features, spatial installations, and integrated millwork.

Consultation begins with lifestyle mapping and spatial volume analysis. On-site technical assessments and site visits are available on demand.

Who manages my project during project production and installation?

Every full-scope project includes end-to-end project management. A dedicated point of contact manages all schedules, approvals, and direct oversight across workshop production, trade coordination, and white-glove site delivery.

For curated wishlist orders, the team handles the order confirmation, approvals, and coordination in a timely manner through authorised communication channels.

How are delivery, assembly, and long-term care handled?

In India, we provide white-glove delivery and structural installation led by trained atelier craftsmen, ensuring precise placement, assembly, and architectural mounting on-site. Following installation, we share preservation protocols alongside long-term care and maintenance support on demand.

How are technical files and CAD support handled?

Technical file support, including 2D layouts and 3D models, is reserved exclusively for onboarded design consultations. Upon formal engagement, our atelier supplies the necessary assets to support your project's layout drawings and spatial renders.

What can I expect during the Design Consultation phase, and what is the timeline?

Working directly with homeowners and project architects, our team evaluates project parameters to build a final design proposal.

Deliverables include spatial layouts, complete material specifications, bespoke furniture selections, and access to archival, project-only forms. Consultation timelines adapt to your build's complexity, spanning anywhere from 4 weeks to 2 years.

How are custom furniture forms and systems designed for my space?

We approach customization according to the project scope:

Collection Tailoring: For single-room or focused spaces, we refine and dimensionally adapt our core collection pieces to align with your room layouts.
Bespoke Builds: Fully custom furniture forms and specialized joinery are designed and engineered exclusively for full-home/spatial commissions.

How do material sampling and finish specifications work for trade partners?

We offer dedicated trade material kits featuring our certified timber species, metal accents, and zero-VOC plant-based oil finishes. Studios looking to stock their material library can purchase our sample kits directly from the atelier. For active trade projects, a complimentary material kit is provided upon project onboarding.

What are your standard production lead times?

Because every piece is crafted in-house using certified solid woods and artisanal joinery, lead times vary based on scope:

Curated & Ready-to-Order Collection: 6 to 8 weeks from order confirmation.
Custom & Full-Home Commissions: 10 to 16 weeks, aligned with your project's schedule and site readiness.

Can architects and designers visit the workshop during production?

Yes. We facilitate scheduled workshop walkthroughs for trade partners. Production floor visits, structural joinery inspections, and prototype reviews are arranged specifically for bespoke creations and architectural millwork prior to final finishing and dispatch.

How is white-glove site delivery and installation coordinated?

For projects within India, our team coordinates directly with the site manager, general contractor, or interior designer prior to dispatch. White-glove delivery includes climate-controlled transit, uncrating, precise room placement, full assembly, and structural architectural mounting performed by trained atelier craftsmen. All packing materials are removed upon completion.

What happens after the design proposal is approved?

Approval of the proposal initiates formal order confirmation and production scheduling. Your dedicated project team coordinates execution, managing shop drawings, material procurement, crafting milestones, and site installation delivery.

Do you accept design consultations outside India?

Yes, custom development and full-home spatial projects outside India are onboarded exclusively through the project's lead architect or interior design studio.

How are trade lead times and white-glove site installation handled?

Every onboarded project is managed by a dedicated atelier team that oversees shop drawings, site verification, production schedules, and white-glove delivery, including on-site installation coordinated directly with your contracting team.

What should I prepare on-site before delivery?

Before our installation team arrives, the site must be clean, dry, dust-free, and fully enclosed (with doors and windows installed). Flooring, paint, and ceiling work should be completed to protect solid wood pieces from site dust, humidity spikes, and construction debris during assembly.

How can clients in India order single or standalone collection pieces?

We fulfill single-piece orders across India via two distinct channels:

Direct Online Purchase: Our ready-to-order collection is accessible directly online through The House of Things.
Reserved Atelier Collection: Select archival and reserved pieces are offered exclusively through the atelier. Share your wishlist inquiry with our team to verify feasibility, custom options, production lead times, and pricing.

How do solid wood furniture pieces react to environmental changes?

Solid wood is a living, organic material that naturally expands and contracts in response to ambient humidity and seasonal shifts. Our pieces are engineered with traditional joinery floating-panel techniques that accommodate this natural movement without compromising structural integrity. Maintaining a stable indoor environment (40–60% relative humidity) ensures optimal longevity.

How does trade pricing work for registered architects and interior designers?

We offer trade pricing for full-home commissions, structured around overall project scope, volume, and long-term partnerships. Approved trade partners receive exclusive tier benefits across our collection pieces, custom builds, and architectural millwork.

Do you accept standalone or single-piece international orders?

Yes, we accept single-piece orders for international delivery through select partners. Clients outside India can order standalone collection pieces directly through 1stdibs or via our network of authorized trade partners and galleries.

What is covered under long-term preservation and maintenance?

Applicable to purchases and projects within India, we offer a one-year standard warranty supported by lifetime atelier care. Refinishing, structural maintenance, and restoration services remain available on demand throughout the lifespan of your piece.

What is covered under long-term preservation and maintenance?

Applicable to purchases and projects within India, we offer a one-year standard warranty supported by lifetime atelier care. Refinishing, structural maintenance, and restoration services remain available on demand throughout the lifespan of your piece.

What is covered under long-term preservation and maintenance?

Applicable to purchases and projects within India, we offer a one-year standard warranty supported by lifetime atelier care. Refinishing, structural maintenance, and restoration services remain available on demand throughout the lifespan of your piece.