All products are made-to-order, and we do not accept cancellations on orders placed.

• We do not accept returns on orders.

For orders placed directly with Esvee Atelier:

• All items must be inspected on arrival. Any damage or defect considered to already have been present on the day of arrival must be notified via email to orders@esveeatlier.com within 24 hours of receipt. We will not be responsible for any damage unless we are notified within this time period.
• If you wish to return an item because it is damaged or faulty this claim must be made via Email to orders@esveeatelier.com within 24 hours with images of the product.
• The item must be returned safely to our atelier in Hyderabad, while retaining all packaging ensuring the item has no further damages and is in the received condition.
• Buyer is responsible for the condition of the returned goods received at our atelier
• Buyer is responsible for the return shipping charges and will not be reimbursed for the original shipping cost.
• Any international customs, duties and taxes applicable for returns are the responsibility of the customer.
• Once the product is received, the damage is inspected and assessed, and the customer shall be notified on a viable solution (Repair/Replacement) through email.